Refund policy

Products we sell are covered by the warranty the manufacturer publishes for each product. Returns and warranty claims are handled under those terms — here's how the process works.

Confirm your voltage before ordering

Many fixtures are built for a specific input voltage range. Please confirm the voltage at your jobsite before you order — an order placed for the wrong voltage is treated as a customer misorder under the return terms below.

Warranty coverage

Each product carries the manufacturer's warranty published for that specific product. The warranty term that applies to your purchase is shown on the product's page — coverage varies by product, and the product page is the authoritative statement of what applies. Where a product page shows no warranty term, the manufacturer has not published one for that product; contact us before ordering if warranty coverage matters to your purchase.

ForgeLightCo does not manufacture the products it sells and does not offer a separate warranty of its own. Installation labor is provided by independent contractors, and any workmanship warranty is theirs — ask your installer for their terms.

Starting a return or warranty claim

Every return or warranty claim starts with us:

  1. Contact us with your order number and a description of the issue — photos help.
  2. If a return is needed, we'll issue a Return Merchandise Authorization (RMA) along with instructions and the address for shipping the item back.
  3. Once the return is received, the claim is handled under the manufacturer's published warranty terms for that product.

Please don't ship anything back before you have an RMA — unauthorized returns cannot be accepted.

Returns for customer misorders

If you ordered the wrong product (wrong model, finish, wattage, or voltage, for example), contact us within 10 days of delivery. If the product is uninstalled, unmodified, and in its original packaging, we'll issue an RMA. You are responsible for shipping the item to the RMA address. Once we receive and inspect the product, we'll refund 70% of the product price; a 30% restocking fee applies. Original shipping charges are not refunded.

Custom orders

Custom and special-order items may be final sale. We'll tell you before you order if an item can't be returned.

Damaged, wrong, or missing items

Inspect your order at delivery. For freight (LTL) deliveries, note any visible damage or shortage on the delivery receipt before signing — this preserves the claim. Then contact us with your order number and photos within 5 business days of delivery. Keep the product and all packaging until the claim is resolved. Items damaged in transit, or items that don't match what you ordered, are handled at no charge to you.

Cancelling an order

You can cancel your order for a full refund at any time before it has been forwarded to the manufacturer for fulfillment. After that point, changes and cancellations are governed by the manufacturer's terms. If you'd like to cancel, contact us as soon as possible and we'll confirm where your order stands.

If we can't fill your order

If for any reason we're unable to fill your order, you'll receive a full refund within 2 business days.

Refunds

Refunds are issued to the original payment method.

Questions

Email admin@forgeaheadholdings.com or use our contact page — include your order number if you have one.